Frequently Asked Questions


  • When will I get paid?

    We run a monthly pay run system, as long as your surveys are completed to a satisfactory standard within the time frame your pay will be with you no later than the 12th of each month. You will be notified every time you are paid and an invoice/statement will be available in your account.

  • What do I get paid?

    Payment is per assignment and will vary according to the level of complexity involved.

  • Can I claim for mileage?

    There will be a fixed fee for the assignment and therefore no mileage will be paid.

  • Will I be paid if I do not return the receipts?

    If receipts are a specified requirement of the assignment, payment cannot be made until the receipts have been received.  ESA Retail also reserves the right to withhold payment if the data cannot subsequently be used due to any such delay.

Some of Our Clients